Switching agencies can feel like a leap of faith. Our service guarantees remove that risk.
By the end of your first month with us, you should feel confident that we can deliver results. If you're not, tell us by call or email, however's easiest. We'll get on a call with you to understand what went wrong, but if you still want out, we'll refund your first month's fee in full and you keep every piece of work we've produced for you up to that point.
Our minimum term is six months: long enough to prove real results, not just activity. If you reach the end of that term still not satisfied with our service and still don't believe we can deliver results, we'll pay for your first month with another agency of your choice.
On top of both guarantees, every client on every plan has a chance to earn their first month's fee back before month one is even over. Hit three milestones by the end of your first month and we'll return it, delivered as a discount across your next 5 months.
What counts as "not confident you can deliver results"? It's the client's call. Let us know however's easiest, by phone or email. We'll always get on a call first to talk through what isn't working, but the decision to leave stays yours. To date, no client has taken us up on this.
Does the Month One Guarantee end my contract? Yes, and this is specified in our Service Agreement. Triggering the month one Satisfaction Guarantee ends your agreement with us. As fees are billed at the start of each monthly cycle, your first month's fee is simply refunded to you.
Can I claim the Competitor Guarantee before month six? No. It's specifically an end-of-minimum-term guarantee.
Is the win-your-money-back offer available on every plan? Yes, available on every plan.
Full guarantee terms are set out in our service agreement.